Privacy Policy

Effective Date: 10/06/2025
Last Updated: 10/06/2025

Welcome to Aerial Ashes ("we", "our", or "us"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website www.aerialashes.co.uk, engage with our services, or communicate with us in any way.

By using our website or services, you agree to the practices described in this policy. If you do not agree, please do not use our website.

1. Who We Are

Aerial Ashes is a UK-based drone company that provides professional ashes scattering services. We are the Data Controller of your personal data under the UK General Data Protection Regulation (UK GDPR).

Contact Information:
Aerial Ashes
Email: dataprotection@aerialashes.couk

2. What Information We Collect

We may collect and process the following types of personal information:

A. Information You Provide to Us

  • Full name

  • Email address

  • Phone number

  • Postal address

  • Information about a deceased loved one (e.g., name, relation, location preferences)

  • Payment details (processed securely via third-party providers)

  • Marketing preferences

B. Information We Collect Automatically

  • IP address

  • Device type and browser

  • Pages visited and time spent

  • Referral source

  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use your personal information for the following purposes:

  • To provide our services, including ashes scattering ceremonies

  • To respond to your enquiries and provide customer support

  • To process bookings and payments

  • To personalise your experience

  • For marketing and promotional purposes, including newsletters, service updates, and special offers (with your consent where required)

  • To improve our website, services, and customer experience

  • To comply with legal obligations

4. Marketing Communications

By submitting your personal information on our website, you consent to receive marketing communications from us by email, SMS, phone, or post.

You can opt out at any time by:

  • Clicking the “unsubscribe” link in any marketing email

  • Replying STOP to any marketing SMS

  • Contacting us directly at [Insert Email Address]

We use marketing tools such as email automation, CRM systems (e.g., Zoho), and remarketing ads to tailor and improve our communications.

5. Sharing Your Information

We may share your information with trusted third parties who help us operate our business, including:

  • Payment processors (e.g., Stripe, PayPal)

  • Email and CRM service providers (e.g., Zoho, Mailchimp)

  • Web analytics providers (e.g., Google Analytics)

  • Legal or regulatory authorities if required by law

We do not sell or rent your personal data to third parties.

6. Cookies and Tracking

We use cookies and similar technologies to:

  • Analyse website traffic and usage

  • Remember your preferences

  • Run remarketing campaigns via platforms like Google Ads and Facebook

You can control cookies through your browser settings or via our cookie banner.
See our Cookie Policy for full details.

7. Data Security

We take data security seriously and implement appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

However, no internet-based service is completely secure, so we cannot guarantee absolute security.

8. Data Retention

We retain your personal data only for as long as necessary:

  • To fulfil the purposes outlined in this policy

  • To meet legal, accounting, or regulatory requirements

  • For up to 7 years following a service (for customer service and legal compliance)

9. Your Rights

Under UK GDPR, you have the right to:

  • Access a copy of your personal data

  • Request correction or deletion of your data

  • Object to processing (including for marketing)

  • Withdraw consent at any time

  • Request data portability

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at [Insert Contact Email].

10. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for their privacy practices or content. Please read their privacy policies before sharing your data.

11. International Data Transfers

If we transfer your personal data outside the UK or EEA, we will ensure adequate safeguards are in place, such as standard contractual clauses or appropriate certifications.

12. Children’s Privacy

Our services are not intended for children under 16. We do not knowingly collect personal data from anyone under this age.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a new “Last Updated” date. Please review it regularly.

14. Contact Us

If you have questions or concerns about this Privacy Policy or how your data is handled, please contact:
Email: dataprotection@aerialashes.couk