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Privacy Policy
Last updated: 12/03/2024
Aerial Ashes (“we,” “our,” “us”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you interact with us, whether through our website www.aerialashes.co.uk, by phone, email, or in person.
1. Information We Collect
We may collect and process the following types of personal data:
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Contact details: Name, address, telephone number, email address.
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Service information: Details relating to the ashes scattering ceremony, such as preferred locations, dates, and specific wishes.
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Payment information: Billing details, invoices, and records of payments (processed securely by third-party providers).
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Communications: Emails, phone call records, and messages exchanged with us.
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Website usage: IP address, browser type, and information collected via cookies or analytics tools.
2. How We Use Your Information
We use your personal data to:
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Provide our ashes scattering services.
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Communicate with you about bookings, arrangements, and updates.
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Process payments and maintain financial records.
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Respond to enquiries and provide customer support.
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Improve our services and website experience.
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Meet legal and regulatory obligations.
We will only use your personal data when the law allows us to, such as fulfilling a contract, complying with legal obligations, or where you have given consent.
3. Sharing Your Information
We respect your confidentiality. Your personal data may only be shared with:
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Service partners (e.g., drone operators or funeral partners assisting in your ceremony).
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Payment processors and professional service providers (e.g., accountants, IT support).
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Authorities if required by law.
We do not sell, rent, or trade your information.
4. Data Security
We have put in place appropriate security measures to prevent personal data from being lost, used, accessed, altered, or disclosed without authorisation. Access is limited to staff and partners who have a business need and duty of confidentiality.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, accounting, or reporting requirements. Typically, client records are retained for 6 years after service completion.
6. Your Rights
Under UK data protection law, you have the right to:
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Access the personal data we hold about you.
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Request correction of inaccurate or incomplete data.
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Request erasure of your data (“right to be forgotten”).
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Object to processing or request restrictions.
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Request transfer of your data to another provider.
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Withdraw consent at any time (where consent is the basis of processing).
To exercise these rights, please contact us at gdpr@aerialashes.co.uk
7. Cookies
Our website may use cookies to improve functionality and analyse traffic. You can manage cookie preferences in your browser settings.
8. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact:
Aerial Ashes
Email: gdpr@aerialashes.co.uk
Phone: 0800 2465940
Website: www.aerialashes.co.uk
If you are unhappy with how we handle your data, you also have the right to complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.